Posts Tagged ‘News’

Using Your Website To Improve Customer Service

Added on June 16th, 2008
Found in News, Special Offers
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The word ‘website’ immediately brings to mind on-line shops (e-commerce trading) or information websites (brochure style sites), but what if your business is not about selling in the traditional sense? What if you are a consultant, an agent or a designer? What if your company offers a less tangible service than selling a ‘widget’?

If your ‘business’ is looking after ’customers’, educating them or providing a service to them then perhaps you need to re-look at what your website is offering.  Ask yourself the following:

  • what is the purpose of the site?
  • what information or activity could encourage a repeat site visit?
  • what do your clients expect to see?
  • what can you offer on-line that you would normally do by telephone/fax /post?
  • what do your clients think of your website?

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Did The Earth Move for you?

Added on February 27th, 2008
Found in News
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Did The Earth Move for you?
In the early hours of this morning Nottingham experienced the aftershock of the earthquake which originated in Lincolnshire. If, like me, you were woken by the bed shaking and feeling like the house had been hit by a lorry then you will know how disturbing it was.

Thanks to the Internet I was quickly able to establish that the tremors were not directed personally at me and confirm that people in many regions of England had experienced the same disturbance. The BBC News and SKY News websites were able to confirm that there was no imminent danger and that I was not imagining things going bump in the night.

Don’t ask me why I was ’sad’ enough to have my laptop under the bed and even consider logging on at that time in the morning! However, all I wanted to say was that in these times of technology, gadgets and gismo’s I was relieved that the Internet was able to provide all the answers I needed at the flick of a mouse, proving again the power of communication.

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